Service Operations Analyst
NCR Atleos — Mumbai, Maharashtra
₹4–10 LPA (HireSetu estimate) · Full-time
HireSetu listing reference 7c831e · employer requisition R1155115 — confirm requirements below, then apply on the employer site.
Quick answer: A first-line manager job in Mumbai: 20 to 25 associates, daily rosters and productivity numbers, plus ownership of ATM downtime and escalations from customers and internal teams. The people side of this comes before any analysis.
From NCR Atleos' job posting
- Handling a team of 20-25 associates
- Responsible for Daily roster planning and productivity metrics measurement.
- Responsible for day-to-day task assignments of the team and the project.
- Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.
- Ensuring ATM related incidents and downtime is minimized through complete ownership.
- Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics.
- Engage with various teaATMaaS proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer probleATMaaS both internally and externally, when required, according to defined escalation paths.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
The employer’s company overview, benefits, equal-opportunity statement and generic skills tables are left out here; they are on the original posting.
Text from NCR Atleos' official job posting, formatted by HireSetu. The employer's own page is the final word on details.
Rosters and headcount come first
The first requirement is a team of 20 to 25 associates, and most of the job follows from that: who works which shift, what each person picks up, and whether the day's productivity numbers land where they should. SOP compliance, workflow adherence and telephony metrics are the yardsticks you'd be tracking against, which points to the team running a queue or a helpline of some kind.
Escalations reach you from customers and from inside the company, so you're the one deciding when a problem gets pushed further up and to whom. Expect to spend the day on people, coverage and follow-through, with the reporting riding on top of that.
The experience level this suits
A team of this size with escalation ownership attached puts the job above fresher level. A few years on a service desk, in ATM or self-service field operations, or on a managed-services support team gives you the right instincts, particularly if you have already juggled a roster or a queue and dealt with the complaints that come with it.
Mumbai is the base. Cash machines run around the clock, so expect the roster to cover more than standard hours. Ask about shift rotation and weekend coverage, because that shapes your week more than the job title does.
Prepared from NCR Atleos' job posting and checked against it before publishing. See our Editorial Policy.
How to apply
- The Apply button opens this job on NCR Atleos' careers site (ncratleos.wd1.myworkdayjobs.com).
- Its requisition number is R1155115-2; search for it on the careers site if the link ever stops working.
- Workday logins are separate for every company, so you need an account made for NCR Atleos.
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