Associate – Operations
WNS — Mumbai, Maharashtra
₹3–7 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time
HireSetu listing reference d8db22 — confirm requirements below, then apply on the employer site.
Quick answer: A graduate-level operations job in Mumbai handling client queries, internal reporting and daily volume targets for a financial services account. The title says Associate, but the description also hands over workflow supervision and team coaching.
From WNS' job posting
Job Description
- Meet Productivity, Quality targets and all other SLAs effectively.• Plans, directs, supervises and evaluates work flow• Coordinates work activities to achieve the volume expected • Co-ordinate with clients for queries & cascading of customer updates • Timely response to all customer emails and all internal emails/reporting requirements• Partners with team members to build skills, providing coaching, mentoring and personalized development plans.
Graduate
The employer’s company overview, benefits, equal-opportunity statement and generic skills tables are left out here; they are on the original posting.
Text from WNS' official job posting, formatted by HireSetu. The employer's own page is the final word on details.
The degree is the only real bar
Graduate is the one qualification WNS states. No years of experience, no certification, no named tool or system. That puts a fresh degree holder in the running here, provided the financial services side of the work appeals. The rest of the description, the targets, SLAs and client coordination, reads like it gets taught once you join.
What separates applicants is tolerance for a full inbox and a number attached to your day. Any exposure to banking, insurance or accounting processes, from an internship or a college project, belongs near the top of your CV. It is as close to a domain filter as this posting gets.
Written words carry the work
Two of the six duties are email: answering customer queries, replying to internal reporting requests, passing client updates along. Treat clear written English as a working skill for this job, because a badly worded reply to a client becomes someone else's problem the same day.
The other half is volume. You coordinate activity to hit the expected output while staying inside quality and productivity targets, which means the pace follows those targets. Freshers sometimes picture operations as quiet back-office processing; here the client sits directly in your queue.
One thing is worth checking when you speak to them: the description adds supervising and evaluating workflow plus coaching teammates on development plans, which is a wide brief for an Associate title. What you own in the first six months decides whether this is queue work or something nearer a team lead's job.
Prepared from WNS' job posting and checked against it before publishing. See our Editorial Policy.
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