HireSetu Refund Policy for Resume Credits

What you purchase

Resume Pro credits are prepaid digital packs used for successful AI Resume Optimizer generations on HireSetu. Each successful generation consumes one credit. Packs are one-time purchases with no auto-renewal and no recurring subscription fee. You can browse jobs and company pages without buying credits. See Pricing and Cancellation Policy for related billing rules.

Credits are delivered to the HireSetu account email used at checkout after Cashfree confirms payment. Delivery is usually immediate after settlement, but bank or network delays can occasionally delay ledger updates by a few minutes.

Eligible refunds

• Payment captured by Cashfree but credits never appeared after a reasonable sync window
• Duplicate accidental purchases of the same credit pack reported promptly with matching order references
• Technical failures on HireSetu that prevent credit delivery after payment confirmation
• Confirmed cases where a credit was deducted despite generation failure before any output was delivered (we typically restore the credit first; a refund may apply if restoration is not possible)

Eligibility depends on matching processor settlement records with our internal credit ledger. Screenshots help, but Cashfree order IDs and payment timestamps are required for a reliable review.

Non-refundable cases

• Credits already consumed for a completed generation that returned editable output
• Dissatisfaction with AI wording, tone, or style when the service technically delivered the requested generation
• Change of mind after credits were successfully delivered to your account
• Wrong pack size selected after successful delivery and ledger grant
• Chargebacks filed without contacting support first for investigable delivery failures

AI Resume Optimizer output is a drafting aid. You remain responsible for reviewing, editing, and verifying resume content before sending it to employers.

Failed or pending payments

Aborted or failed checkout does not add credits. Pending bank authorizations that never settle usually reverse automatically with your bank (often within five to seven business days). If a pending hold remains after that window, contact your bank with the Cashfree reference and email contact@hiresetu.org so we can confirm whether any HireSetu ledger entry exists.

How to request a refund review

Email contact@hiresetu.org within 14 days of purchase. Include:

• Account email used at checkout
• Cashfree order ID / payment reference
• Approximate payment date and time (with timezone if known)
• Whether credits are missing, duplicated, or were deducted without usable output

We aim to acknowledge complete requests within two business days and finish most reviews within five to seven business days. Incomplete requests without order IDs take longer because we cannot safely match ledger rows.

If a refund is approved

Approved refunds are initiated back through the original payment path within five business days of approval. Banks and card networks typically post the credit within five to ten business days depending on method and issuing bank. HireSetu cannot accelerate bank posting timelines after the refund has been submitted to Cashfree.

Chargebacks and disputes

If you believe a charge is unauthorized, contact contact@hiresetu.org first so we can investigate delivery and ledger state. Filing a chargeback without contacting us may delay resolution and can result in temporary account suspension while we reconcile processor disputes. Proven unauthorized charges are handled under payment-network rules.

Related policies

Also read Cancellation Policy, Terms, Privacy Policy, and Contact. For product questions unrelated to payments, use Contact or Feedback rather than a refund request.