Business Operations (LP)

Copart — Hyderabad, Telangana

₹4–8 LPA (HireSetu estimate) · 1+ yrs exp · Full-time · onsite

HireSetu listing reference 79532b · employer requisition JR108633 — confirm requirements below, then apply on the employer site.

Quick answer: A year of international voice experience is the entry ticket, and it should come from your most recent employer. The job itself is onsite in Hyderabad, on the phone with overseas customers, handling their documents and sensitive details.

From Copart's job posting

Job Description and Roles & responsibilities

Job Description: A work from office opportunity where the candidate would be handling international calls (Inbound & outbound) gathering and provide necessary information and documents.

The candidate should have excellent communication skills. As they would be processing sensitive information, it is imperative that they are focused, have attention to detail and patient to be on spend time in long calls.

An ideal candidate would be good at multi-tasking, has good logical ability and work under pressure & time constraints.

Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision.

Eligibility Criteria:- Graduate / Undergraduate with 1 Year of minimum International Voice experience preferably with the last organization.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-verify Participation
  • Right to Work

The employer’s company overview, benefits, equal-opportunity statement and generic skills tables are left out here; they are on the original posting.

Text from Copart's official job posting, formatted by HireSetu. The employer's own page is the final word on details.

The shift is calls and queue work

Most of the week is spent on the phone, inbound and outbound, and a fair share of it is getting information and documents out of people who are not in a hurry to hand them over. That is the part that wears people down: long calls, repetition, typing while you listen. Sensitive details pass through your hands all day, so a wrong name, address or document number is the kind of slip that gets pulled up later. The rest is queue work, logging transactions and updating records so the next person has the full picture. Call volume and average call length decide whether a shift feels fine or frantic, and how many calls one person clears in a shift is the number to get from them before you say yes.

One year of voice experience decides this

The bar is narrow. One year minimum of international voice, preferably at your most recent employer. Domestic voice, chat and email support do not cover it on their own, and a longer stretch in a general BPO job will not make up the difference.

Put the employer where you did international voice at the top of your CV, with the months you were there, the process you handled and the time zone you worked. Below that, the numbers from that job: calls taken, documents collected, transactions closed per shift, quality scores if you have them. An international voice desk in Hyderabad runs on overseas hours, so settle the shift timing and rotation early, along with how you would get home after a late shift.

Prepared from Copart's job posting and checked against it before publishing. See our Editorial Policy.

How to apply

  1. The Apply button opens this job on Copart's careers site (copart.wd12.myworkdayjobs.com).
  2. Its requisition number is JR108633; search for it on the careers site if the link ever stops working.
  3. Workday logins are separate for every company, so you need an account made for Copart.

Apply on Copart's site

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