Operations Analyst (Voice Log Review)
Deutsche Bank — Jaipur, Rajasthan
₹5–10 LPA (HireSetu estimate) · 0–2 yrs exp · Freshers eligible · Full-time · onsite
HireSetu listing reference 254c87 · employer requisition R0450898 — confirm requirements below, then apply on the employer site.
Quick answer: You listen to recorded calls between client relationship managers and their clients, then check that every trade detail discussed on the call was captured correctly in the right product template. Missing information and mismatches get escalated inside set timelines, so the work runs on accuracy and pace together.
From Deutsche Bank's job posting
Role Description
- The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed. They need to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.
Text from Deutsche Bank's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
Headphones on, one template per product
A day here is a queue of recordings. You open a call, work through a review standard, and mark whether each trade detail was said clearly and documented correctly. Where something is absent or doesn't line up, it goes up the line within a fixed window. The work is repetitive by design, which is why the listing leans so hard on attention to detail.
Coming from a support or processing team, the shift is mental. Nobody is asking you to fix the trade or chase settlement. Your output is a consistent review of what was said against what was recorded, and that's a narrower job than most operations roles. Someone who likes clearing a defined queue each day settles in faster than someone who wants variety.
Trade surveillance is a separate team
People hear voice log review at a bank and think surveillance, the team hunting for market abuse and mis-selling. Different function, different standard. Surveillance looks for conduct that breaks rules. This review checks whether the call and the paperwork agree on price, quantity, product and the other trade terms. If your CV leans compliance or surveillance, be plain about which one you have actually done.
Before an interview, refresh the shape of a trade conversation: order, execution, confirmation, and the terms that settle a deal. Think about how a review standard turns into a checklist, and dig up one time you caught a small mismatch that others had passed over. That story is the most useful thing you can carry in.
Drafted with AI from Deutsche Bank's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open Deutsche Bank's careers site with the Apply button.
- Create a Workday account for Deutsche Bank. Workday logins are separate for every company, so an account made for another employer won't work here.
- Upload your resume and check every auto-filled field; Workday often misreads dates and job titles.
- Answer the screening questions, submit, and look for the confirmation email from Workday.
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