Associate Analyst – DigiGov (Operations, Industry & Domain Solutions)
Deloitte — Delhi
₹5–10 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time
HireSetu listing reference 859cab — confirm requirements below, then apply on the employer site.
Quick answer: A voice support job in Delhi: you take calls from Indian Army personnel, walk them through the IAFIS app and its onboarding, and log and route tickets. Any graduate can apply, so what sets candidates apart is comfort on the phone and clear, patient explaining.
From Deloitte's job posting
Job Title: Associate Analyst | Others | Delhi | Operations, Industry & Domain Solutions | DigiGov
- Customer Support and complete understanding of IAFIS application.
- Can attend calls from the Indian Army personals and guide/support them how to use IAFIS app, or help them in onboarding process.
- Assign ticket in ticket management solution
- Help in Co-ordination as per requirement
Text from Deloitte's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
The phone is the job
Take the calls part literally. Most of your day goes to speaking with Army personnel who are trying to use IAFIS, and plenty will be on it for the first time or stuck halfway through a step. The work is explaining slowly, in plain Hindi or English, and staying calm when the same question comes back three times. Onboarding calls run longer than fixes, so expect to walk one person through sign-up, login and the first few screens without rushing them.
Every call becomes a ticket
Each conversation turns into a ticket: a category, a description, an owner. That record is how the team sees your day, so clean notes matter as much as a polite call. ServiceNow, Freshdesk and Jira are the names that come up in this line of work; if you have used any one of them, say so. Support desks run to a roster, so ask about the shift pattern when you are called. Coordination appears in the listing without detail, which in practice means chasing whoever can actually fix the problem.
Put support experience first
Any graduate is the stated bar, so your degree does nothing to separate you. Lead with voice or customer support experience if you have it, then languages: fluent Hindi with working English covers nearly every caller on a line like this. After that, ticketing tools and any exposure to enterprise or government application support. One line about a time you talked a frustrated user through a problem, and what happened next, does more than a list of software.
Prepared from Deloitte's job posting and checked against it before publishing. See our Editorial Policy.
How to apply
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