Apprentice – Network Monitoring Engineer (VOIS)
Vodafone — Bengaluru, Karnataka
₹3–7 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time
HireSetu listing reference f3ce6b — confirm requirements below, then apply on the employer site.
Quick answer: An entry-level network monitoring job at Vodafone's shared services arm in Bengaluru. A diploma or engineering degree gets you in the door; CCNA and any NOC exposure are what separate you from the queue.
From Vodafone's job posting
What you will do
- Monitor customer networks and network elements within defined service level agreements (SLAs).
- Perform initial fault diagnosis and validate network alarms.
- Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner.
- Create and manage trouble tickets for investigation and resolution by specialist teams.
- Work closely with technical support teams, incident management teams, service desks, and first-line support functions.
- Maintain operational excellence to support network availability and minimise service downtime.
- Ensure accurate communication of faults and associated customer impact.
- Contribute to continuous process improvements and operational efficiency initiatives.
- Participate in a 24x7 shift environment to support business and customer requirements.
- Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.
Essential Qualifications
- Engineering degree or Engineering Diploma.
- Basic networking knowledge, preferably with exposure to Cisco networking technologies.
- Understanding of:
oOSI Model
oTCP/IP Protocol Suite
oBasic Routing and Switching Concepts
- Working knowledge of:
oWindows Operating Systems
oInternet Browsers
oMicrosoft Office Applications
oEmail Applications
- Strong verbal and written communication skills in English.
- Methodical troubleshooting and problem-solving skills.
- Analytical mindset with attention to detail.
- Ability to work effectively within a collaborative team environment.
- Willingness to work rotational 24x7 shifts.
Desired Qualifications and Experience
- Approximately one year of experience within ISP, Telecom or Managed Services environments.
- Experience working in a Network Operations Centre (NOC).
- CCNA certification.
- Postgraduate qualification in Advanced Networking.
- Experience within a Managed Service Organisation.
- Exposure to large-scale IP network environments.
Behavioural Competencies
- Customer obsessed mindset.
- Innovation hungry and eager to learn.
- Speed and simplicity in execution.
- Builds trust through accountability and professionalism.
- Collaborative and inclusive approach to teamwork.
- Self-motivated with the ability to prioritise effectively during high-pressure situations.
- Strong commitment to continuous learning and development.
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Text from Vodafone's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
A fresher role with a preferred edge
The essentials are a diploma or engineering degree, OSI and TCP/IP, basic routing and switching, and everyday comfort with Windows and Office. That bar is set for a fresher. The preferred list, roughly a year in ISP, telecom or managed services plus CCNA, is where most applicants will differ.
If you have CCNA, put it on the first line of your CV with your lab work beside it. Without it, show something concrete: a college network project, an internship, a home lab where you configured VLANs or static routes. English communication is listed as essential because you'll be reporting faults to customers, so any support desk stint deserves a mention.
Nights, weekends and the handover
Rotational 24x7 in Bengaluru means your week can start at 10pm and your sleep moves with the roster. Weeks feel very different from months, so find out which one this team runs and how handover between shifts works. Ask about transport for the late slots too, since that decides whether the schedule is liveable in this city.
Monitoring work comes in bursts. Long stretches of a quiet shift, then an alarm that turns into a service-impacting incident and everything moves at once.
Alarms, tickets and the escalation chain
Day to day you watch dashboards for customer networks and network elements, judge whether an alarm is real, log a ticket and route it to the specialist team that fixes it. You are not the person reconfiguring routers. You are the person who noticed first, described it accurately and kept the customer informed.
Get familiar with a ticketing tool before you join, Remedy, ServiceNow or Jira Service Management, whichever you can get your hands on. Practise writing a ticket another engineer can act on without calling you back.
Drafted with AI from Vodafone's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open Vodafone's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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