New Campus Associates – FY'26 (Customer Experience)
Sutherland — Mumbai, Hyderabad, Kochi, Chennai, Bhopal
₹3–7 LPA (HireSetu estimate) · Entry level · 2026 batch · Full-time
HireSetu listing reference 23132b · employer requisition FY-26 — confirm requirements below, then apply on the employer site.
Quick answer: A campus intake for 2026 passouts to handle customer queries over calls, email, chat and social media at five Sutherland sites. Any full-time graduate can apply, but the 25 km residency rule and night shifts are conditions, not preferences.
From Sutherland's job posting
New Campus Associates - FY'26
Job Description
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies
Completing upskilling & e-courses mandated by each program
Attending coaching sessions & ensure feedback is implemented
100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications
Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026 Passout can apply
Other Additional Skills required
Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office
Additional Information
Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
Perks: Cab facilities available (within 25 Kms of office location).
The employer’s company overview, benefits, equal-opportunity statement and generic skills tables are left out here; they are on the original posting.
Text from Sutherland's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
Filters you can't argue with
Three things are pass or fail. You pass out in 2026, your degree is full-time, and your home sits within 25 km of the Mumbai, Hyderabad, Kochi, Chennai or Bhopal office. The stream doesn't matter: arts, science, commerce, engineering, pharma, MBA, MCA all count.
The cab facility uses the same 25 km line, so a longer commute doesn't get fixed by company transport. Night shifts are named in the requirements, alongside an eight-hour shift with a one-hour break. The week runs five or six days depending on the program, so get that pinned down for the process you're assigned to.
The floor runs on numbers
People picture customer support as conversation. This listing describes a job scored every month on Customer Satisfaction and Productivity, with contractual SLAs sitting behind both. Schedule adherence gets called out on its own, next to absenteeism and shrinkage, so attendance forms part of how you're measured.
Coaching sessions and mandatory e-courses are built into the role, which means being assessed on how you absorb feedback is part of the job. The closest useful experience is a complaint queue, a college helpdesk or a retail counter, though none of it is required. Good spoken and written English and a decent typing speed are the two things tested on the day.
Prepared from Sutherland's job posting and checked against it before publishing. See our Editorial Policy.
How to apply
- The Apply button opens Sutherland's application form on jobs.smartrecruiters.com.
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