Associate – Customer Care (Blended)
Genpact — Ahmedabad, Gujarat
₹4–7 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time · onsite · Apply by 31 Dec 2026
HireSetu listing reference d6bf2f · employer requisition JR10033773 — confirm requirements below, then apply on the employer site.
Quick answer: Genpact's Ahmedabad office wants an associate handling phone, email, chat and social media queries. English and Hindi are both marked required at B1 intermediate, so the language bar applies to both, spoken and written.
From Genpact's job posting
Associate - Customer Care - Blended
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Customer Interaction
Handle incoming customer queries via phone, email, chat, or social media.
Provide accurate and timely information to customers regarding products, services, or policies.
Resolve customer complaints efficiently and escalate issues when necessary.
Process Adherence
Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
Maintain documentation and update customer records accurately in the CRM or relevant databases.
Issue Resolution
Analyze customer problems and provide appropriate solutions or alternatives.
Coordinate with other departments like technical support, billing, or logistics for issue resolution.
Quality Assurance
Ensure high-quality customer interactions by adhering to quality standards.
Participate in training sessions and continuously improve knowledge of products and processes.
Data Management
Accurately enter and maintain customer data.
Prepare reports on customer feedback, issues, and service efficiency.
Customer Retention
Identify opportunities to upsell or cross-sell products or services.
Foster positive relationships with customers to enhance customer loyalty.
Feedback and Improvement
Gather customer feedback and relay it to relevant teams for product or process improvement.
Suggest improvements in customer service processes based on customer interactions.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Implementation Specialist - Customer Service Management - ServiceNow, Professional, Customer Service (PCS) - Horeca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human Resources
Required Skills
Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support
Language Proficiency -
Intermediate - B1
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The employer’s company overview, benefits, equal-opportunity statement and generic skills tables are left out here; they are on the original posting.
Text from Genpact's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
Two languages, one seat
The language line is the hardest requirement in this posting. Both English and Hindi are listed as required, and the work runs across calls, email, chat and social media, so your written replies get read as closely as your call manner.
If your spoken Hindi is comfortable but you have never written a formal reply in it, or the reverse, fix the weak side before you apply. The bachelor's list is broad, covering business administration, communication, hospitality, IT and marketing, so plenty of graduates clear that filter. The languages are where people get separated.
The skill list splits in two
Customer Care, Online Customer Support, Customer Experience and Customer Journey Mapping sit on that list beside Account Maintenance, Banking Capital Markets and Claims Resolution. That second group points to a financial services process, so expect your day to involve account or policy detail instead of plain product questions.
Lead your CV with customer care and online support and name your language levels. Add the banking and claims words only where you have real work behind them, because a line you cannot explain costs more than it earns. Which process you land on is worth pinning down when you speak to them.
Flex time covers more than day shifts
The shift is listed as Flex Time (India) and the role is office-based in Ahmedabad. On a customer care floor that can mean a rotating roster moving across India hours, so ask what the rotation looks like and how far ahead it is published. Blended work also means your queue changes through the day: a run of calls, then chat and email, then back.
The path past the first year
The description already carries quality standards, CRM record keeping and reporting on customer feedback. Those are the pieces that lead toward quality analyst, subject matter expert and team lead roles in a contact centre, so volunteer for them early.
Certifications appear in the posting, including a ServiceNow customer service one. Treat them as a bonus, since the bachelor's degree is the formal filter. Training sessions are mentioned as part of the job, so use them for the product and process knowledge that makes the escalation work easier.
Prepared from Genpact's job posting and checked against it before publishing. See our Editorial Policy.
How to apply
- The Apply button opens this job on Genpact's careers site (genpact.wd108.myworkdayjobs.com).
- Its requisition number is JR10033773; search for it on the careers site if the link ever stops working.
- Applications close on 31 Dec 2026.
- Workday logins are separate for every company, so you need an account made for Genpact.
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