Customer Support Operations Coordinator

Oracle — Bengaluru, Karnataka

₹4–7 LPA (HireSetu estimate) · 0–2 yrs exp · Freshers eligible · Full-time · onsite

HireSetu listing reference 889ca2 — confirm requirements below, then apply on the employer site.

Quick answer: An entry-level helpdesk seat at Oracle in Bengaluru, working onsite on tickets about product access, configuration, accounts and support entitlements. Career Level IC0 puts it at the bottom of Oracle's individual contributor ladder, which fits a fresher or someone with a year or two of support experience.

From Oracle's job posting

You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.

Responsibilities

  • Responding promptly to helpdesk tickets via phone, email, or web-based channels
  • Troubleshooting and resolving customer issues using established procedures and resources
  • Documenting all customer interactions and resolutions in a ticketing system
  • Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
  • Assisting with onboarding and support for new/existing users
  • Collaborating closely with team members to ensure timely and accurate issue resolutions
  • Maintaining a high standard of customer service and professionalism in all interactions

Qualifications

Career Level - IC0

About the company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Text from Oracle's official job posting, formatted by HireSetu. The employer's own page is the final word on details.

HireSetu's note

Most tickets will be about access and accounts

The issues named in the posting, product access, configuration, account management and support entitlements, are the daily business of identity and licensing support. Someone cannot log in, a role is missing, an entitlement lapsed, an account is locked, a setting needs changing. Nobody expects you to debug the product itself. The procedure document and internal knowledge base carry most of the weight, so the real skill is reading a situation fast and following the right path.

If you have worked a call centre or BPO queue, the rhythm will feel familiar. A fresher with a support internship, decent Windows familiarity and clear written English can compete. Your ticket notes matter as much as your call manner, because escalation depends on them.

Things to pin down

Ask which channels you cover and in what mix. Phone queues and email queues feel very different across a shift, and this role names phone, email and web.

Ask about the shift rota, including whether weekends or nights come up. The work is onsite in Bengaluru and Oracle serves customers across time zones, so a rotation is a fair possibility.

Ask how tickets move once you escalate them, and who owns the case after. Your notes are the handoff, and knowing the next team's expectations changes how you write them.

Ask whether you sit on one product or a queue spanning several. That decides how much you learn in the first six months.

Ask what gets measured: closure volume, first response time, customer satisfaction. Those numbers shape your day more than the job title does, and they are worth knowing before you accept.

Drafted with AI from Oracle's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.

How to apply

  1. Open Oracle's careers site with the Apply button.
  2. Enter your email address; Oracle sends a one-time code instead of asking for a password.
  3. Upload your resume or fill in the profile form, then answer the questions for this role.
  4. Submit and keep the confirmation email, which also lets you track the application.

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