Field Services Technician II
Astreya — Hyderabad
₹4–6 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time · remote
HireSetu listing reference 9f80e9 · employer requisition R0016385 — confirm requirements below, then apply on the employer site.
Quick answer: Level II means you'd run IT at an Astreya client site in Hyderabad as the lead or sole technician, owning conference rooms and the ticket queue without someone standing behind you. Presence during working hours is mandatory, so treat this as a site job, not a desk one.
From Astreya's job posting
Deliverable
Level 1 - Associate
Field Services Technician I
Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines
Field Services Technician II(Lead Single Man Sites)
Independently manage onsite IT support at single-person or lead-assigned locations
Serve as the primary contact for end-user technical needs
Own AV/conference room setup, maintenance, and issue resolution
Execute full lifecycle support: imaging, deployment, recovery, e-waste
Oversee inventory reconciliation and tool usage
Prioritize and resolve tickets aligned to SLA targets
Identify recurring issues and suggest process improvements
Provide informal mentorship and support to visiting or junior technicians
Uphold Astreya’s quality and service standards through professional communication and client interaction
Team Collaboration
At Level II, act as the lead or sole technician on-site and coordinate with remote teams or vendors.
Provide informal mentorship to junior techs or new team members visiting the site.
Share site-specific insights or recurring issue trends to help improve service delivery.
Level I
Required: High School Diploma or GED
Preferred: Enrollment in IT-related coursework or vocational training
Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential
Level II
Preferred:Associate’s degree in Information Technology, Computer Science, or a related field
Prior experience working independently or at a single-technician site
Certifications
CompTIA A+ and/or Network+
AVIXA CTS (for AV specialization track)
JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)
Technical
Knowledge of Windows 10/11, macOS, and basic Linux environments
Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals
Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts
Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology
Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)
Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)
Ability to image and deploy devices using tools like SCCM, JAMF, or MDT
Experience with inventory and asset tracking tools for lifecycle management
Awareness of IT security best practices and safe handling of equipment
Ability to follow standard operating procedures (SOPs) and technical documentation
Soft Skills
Strong verbal and written communication skills for working with end users
Excellent customer service orientation and active listening
Effective time management and ability to prioritize multiple tasks
Strong problem-solving and analytical thinking in fast-paced environments
Ability to collaborate with teammates and cross-functional teams
High level of professionalism, reliability, and accountability
Adaptability to changing technologies, priorities, and client environments
Self-motivated with the ability to take initiative and follow through
Ability to work independently, especially at single-technician sites (L2)
Willingness to mentor peers or junior team members (at Level II)
Each level, 1 - 2, represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.
Level I
Level 2
Follow basic procedures
Independently diagnoses and resolves issues.
Updates and closes tickets
Owns queue, manages SLAs, escalates as needed
Lifting & Carrying
Must be able to regularly lift and carry up to 50 lbs (22 kg)
Includes monitors, CPUs, AV equipment, and other IT hardware
Mobility & Posture
Frequent standing, walking, bending, kneeling, crouching, and reaching
May require working in tight or awkward spaces (e.g., under desks, behind racks)
Manual Dexterity
Ability to use hands and fingers to handle, install, or adjust small components and cables
Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)
Vision & Focus
Close vision required for reading device labels, part numbers, and screen details
Must be able to focus on a computer screen for extended periods
Work Environment
Work performed primarily in office, data center, and/or AV-equipped conference rooms
Exposure to electric components, server noise, and climate-controlled spaces
Onsite Requirements
This is a 100% onsite role; presence during working hours is mandatory
Occasional local travel may be required (for multi-building campuses or nearby sites)
Text from Astreya's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
100% onsite, and likely the only tech there
The listing is explicit that this is 100% onsite with mandatory working-hours presence. There's no rotation to a home desk, so plan your week around a commute and a fixed building in Hyderabad.
Ask which site you'd be assigned and how many users and meeting rooms it covers. A fifty-person floor with two AV spaces is a different job from a campus with a dozen rooms and a data closet, and the headcount decides how much of your day you spend on your feet. Ask who the remote team is and how escalations reach them, since you're the local hands for whatever they can't touch.
Lead with rooms and queue ownership
Zoom and conference room support is the one skill spelled out, so it goes near the top of your CV. If you've set up or rescued a meeting room, name the platforms, how many rooms, what broke and what you did.
Ticket work sits right behind it: the ServiceNow or Jira queue you owned, the SLAs you worked against, how you decided what came first. Imaging tools (SCCM, JAMF, MDT) and inventory reconciliation are the other things Level II is expected to handle alone. If you've done the physical side, say so: rack work, monitor and CPU lifts up to 22 kg, time spent under desks and behind cabinets.
More room checks than repairs
Field services gets painted as nonstop break-fix. A lot of this week is quieter: morning checks before meetings, cables and dongles, tagging gear, reconciling stock, writing ticket notes someone else can follow. The meetings are the visible part; a room that works is invisible.
The trade is autonomy. At a single-tech site nobody sequences your day for you, and the queue plus the rooms are yours to keep moving. Someone who likes owning a place and gets restless sitting still will settle into this quickly.
Drafted with AI from Astreya's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open Astreya's careers site with the Apply button.
- Create a Workday account for Astreya. Workday logins are separate for every company, so an account made for another employer won't work here.
- Upload your resume and check every auto-filled field; Workday often misreads dates and job titles.
- Answer the screening questions, submit, and look for the confirmation email from Workday.
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