Process Associate – Voice
HCLTech — Chennai, Tamil Nadu
₹4–8 LPA (HireSetu estimate) · 0–2 yrs exp · Freshers eligible · Full-time · onsite
HireSetu listing reference 13ba7f — confirm requirements below, then apply on the employer site.
Quick answer: A voice-based customer support role at HCLTech's Ambattur office in Chennai. Your day is measured by quality scores and CSAT, so treat this as a job where the metrics, not the effort, decide how you're rated.
From HCLTech's job posting
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
null
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Text from HCLTech's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
The scoreboard decides
Strip away the corporate language and this is a voice support job where your calls get scored, customers rate their satisfaction, and SLA decides how fast issues close. The listing also mentions skill reverification tests, so HCLTech reassesses your product and process knowledge at intervals. You can be excellent on the phone and still slip on those if what you know about the process goes stale.
The independence line carries weight. You're expected to resolve end-customer issues yourself, within the defined turnaround, with the team around you for support when something escalates. Every call being reviewed is either a feedback loop you enjoy or a grind you tolerate. Know which one you are before applying.
Ambattur and the hours
The role is onsite at Ambattur, a fair distance from most of central Chennai, so work out the daily commute before you commit to it. Voice support for global clients runs across time zones, which means a night or rotating shift is a real possibility on this kind of process.
Ask the shift window, whether it rotates, and how late-hours transport works. Those answers decide whether the job fits your week. Then confirm which process and which language you'd be assigned to. A domestic queue and an international account carry the same title and are different jobs once you're on the floor.
Drafted with AI from HCLTech's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open HCLTech's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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