Process Associate – Email & Chat Support
HCLTech — Chennai, Tamil Nadu
₹4–8 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time
HireSetu listing reference e56039 — confirm requirements below, then apply on the employer site.
Quick answer: The job is customer replies by email and chat, plus data entry, escalation and quality checks on both. A fast answer with a wrong record is still a bad outcome.
From HCLTech's job posting
Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.
Key Responsibilities
1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
Text from HCLTech's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
The queue runs your day
Chat moves in real time. You can have several conversations open, and each one needs an answer while the customer waits. Email gives you room to check an account, correct a record and write a fuller reply. HCLTech puts data entry and database updates inside the same role. Treat the admin work as part of every case you touch.
Escalation is routine. Some fixes sit outside your access, and passing those cases up cleanly is part of the job. Quality checks look at the interaction and the record, so a friendly reply with a wrong entry fails the check.
Numbers on the CV
Lead with evidence of accurate processing. If you have handled email queues, chat support or back-office data, give numbers: records updated per day, quality score, error rate, average response time. A fresher can use a college project or internship where you kept a log, reconciled entries or handled complaints. Name the systems you actually used for email, chat or records.
The listing's mix of customer contact, data accuracy and process improvement is the shape of the CV. A line about spotting a repeated problem and fixing the step says more than another line about communication. Keep the language plain; the reader wants to see what you handled and how cleanly.
Drafted with AI from HCLTech's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open HCLTech's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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