Custom Software Engineer (Cloud Contact Center)
Accenture — Bengaluru, Karnataka
0–2 yrs exp · Freshers eligible · Full-time
HireSetu listing reference d23ce3 — confirm requirements below, then apply on the employer site.
Quick answer: The must-have here is hands-on cloud contact center implementation, not a programming language, and the 0-2 year bar is genuine. Read the 'lead the effort' description as team-level work on one client's contact center.
From Accenture's job posting
Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary
As a Custom Software Engineer, a typical day involves leading the efforts to design, build, and configure applications tailored to specific needs. This role requires acting as the primary point of contact for project-related activities, coordinating with various stakeholders to ensure smooth progress. The position demands a proactive approach to managing tasks, troubleshooting issues, and ensuring that the applications meet the desired specifications and quality standards. Collaboration and communication are key aspects throughout the day, as the engineer works closely with team members and clients to deliver effective solutions.
Roles & Responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in documenting application configurations and design decisions to facilitate knowledge sharing.
- Collaborate with cross-functional teams to gather requirements and provide technical insights.
- Contribute to continuous improvement initiatives by identifying potential enhancements in processes and tools.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Experience with cloud-based communication platforms and integration techniques.
- Understanding of application lifecycle management and deployment processes.
- Ability to troubleshoot and resolve configuration issues within cloud contact center environments.
- Familiarity with scripting and automation to streamline implementation tasks.
Additional Information
- The candidate should have minimum 0-2 years of experience in Cloud Contact Center Implementation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Text from Accenture's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
The title says lead, the bar says fresher
Accenture's role description puts this person at the centre of designing, building and configuring applications as the primary point of contact. With 0-2 years on the requirement, picture yourself on a delivery team handling part of a client's contact center: a routing change, an integration, a configuration fix, plus documentation of what was set up. The lead framing describes the senior end of the same track.
The education line deserves a second look. Fifteen years of full time education means a full-time degree, and that phrasing shows up in Indian IT background verification. A part-time or distance qualification tends to be where those checks get stuck.
Put the platform first on your CV
A generic software engineer title will bury you. Lead with the contact center work: which cloud platform, which environment, what you configured. If you have touched Amazon Connect, Genesys, Five9, Webex Contact Center or similar, name it in the first two lines and say what you did with it.
Scripting and automation come next, kept tight. A line about a script you wrote to bulk-update queues or pull a report beats a list of languages. The daily work is troubleshooting configuration issues, so one story about a fault you traced and fixed lands better than a stack of certificates.
Where two years takes you
Contact center implementation sits close to integration work: connecting the platform to a CRM, moving data between systems, building IVR flows through APIs. That part compounds, and Accenture runs delivery programmes across industries, so the same skills reappear on different clients.
After a couple of years the natural move is a consultant or solution design role on the same platform, or into the wider customer experience teams around it. Which platform and which client account you land on decides what you learn next, so it is the one thing to get clear before you accept.
Drafted with AI from Accenture's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open Accenture's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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