Administrator L0 (Contract)
Wipro — Indore, Madhya Pradesh
₹3–7 LPA (HireSetu estimate) · Fresher-friendly · Contract · onsite
HireSetu listing reference 8d4031 — confirm requirements below, then apply on the employer site.
Quick answer: Desktop support on a Wipro contract in Indore: end-user tickets worked against SLAs. No experience bar is stated, so this is a realistic first IT job.
From Wipro's job posting
Job Description
Job Title: ADMINISTRATOR L0(CONTRACT)
City: Indore
State/Province: Madhya Pradesh
Posting Start Date: 10/5/26
Role Purpose
The purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client s network/ server/ system/ storage/ platform/ infrastructure and other equipment s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
No Performance Parameter Measure
1 100% adherence to SLA/ timelines
Client appreciation emails
Mandatory Skills: Desktop Support .
The employer’s company overview, benefits and equal-opportunity statement are left out here; they are on the original posting.
Text from Wipro's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
The title reads bigger than the job
Administrator L0 sounds like server and network work. It isn't. The queue here is end-user tickets: software installs and configuration, access requests, hardware faults, backups, and the log the chat bot collects. L0 tells you where you sit: first line, taking the ticket before it moves up.
Your day gets measured in tickets closed inside agreed times, plus zero escalations and, on the good days, a client email. It's satisfying the way a busy repair counter is: something broke, you fixed it, you move on. Infrastructure design sits further up the stack and isn't part of this queue.
Freshers and career switchers fit here
No experience bar is printed and desktop support is the only mandatory skill, so freshers and people moving off a call centre, a cyber cafe or a local repair shop are all in range. If that's you, write the CV in tickets.
Lead with desktop support and root cause analysis, the two the listing names. Under each internship or job, give counts: tickets a day, machines installed and configured, access provisioned, how often you finished inside the deadline. Root cause analysis means digging past the symptom, so bring one example of working out why something kept breaking and stopping it. Name any ticketing tool you have used, IMS included, because you'll log everything from acceptance to closure here.
Contract roles vary on tenure and payroll, so settle both before you accept.
Drafted with AI from Wipro's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open Wipro's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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