Administrator L0 (Contract)
Wipro — Chennai, Tamil Nadu
₹4–8 LPA (HireSetu estimate) · Entry level · Freshers eligible · Contract
HireSetu listing reference 20cf42 — confirm requirements below, then apply on the employer site.
Quick answer: A contract desktop support seat with Wipro in Chennai, judged on how fast tickets move: SLA adherence, red-time cases, zero escalations. You take end-user requests from acceptance to resolution, fixing what you can and handing the rest on with notes someone can act on.
From Wipro's job posting
Job Description
Job Title: ADMINISTRATOR L0(CONTRACT)
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 11/2/26
Role Purpose
The purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client s network/ server/ system/ storage/ platform/ infrastructure and other equipment s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
No Performance Parameter Measure
1 100% adherence to SLA/ timelines
Client appreciation emails
Mandatory Skills: Desktop Support .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
The employer’s company overview, benefits, equal-opportunity statement and generic skills tables are left out here; they are on the original posting.
Text from Wipro's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
The timer matters more than the fix
Tickets come in by phone, email, chat and IMS, and each one carries a clock set by the customer. Wipro names exactly how it scores that: 100% adherence to SLA and timelines, red-time cases, escalations, client appreciation emails. Red time is the number to understand before you apply. It counts the tickets that blew past their window, and it is what a team lead looks at first.
Expect volume: access requests, software installs, a laptop that won't join the network, a mailbox behaving badly. Clearing a queue quickly while leaving notes someone else can follow is the real skill here.
Level zero sits at the front of the chain
L0 is first touch. You take the request, solve the quick ones on the spot and pass the rest to the on-site team with a description that lets them start work immediately. That is a different job from an L1 or L2 engineer who owns a server or a platform. Root cause analysis appears in the listing, and at this level it means a short, accurate note on why a ticket keeps coming back, not a long investigation.
Most of the day is coordination
Hardware and software installation is on the list, but read the other duties: managing user access, keeping backups of logs, reviewing what the chat bots collect, tracking tickets from acceptance to closure. A large part of your day is writing and following up. If you pictured yourself spending it with a screwdriver, adjust the picture.
Contract, Chennai, and the practical bits
Contract is in the title, so treat the term length and renewal as part of the offer conversation. The work is hands-on at a desk, so expect to be onsite with the client rather than remote, and get the exact site pinned down early since the commute across Chennai varies wildly.
Prepared from Wipro's job posting and checked against it before publishing. See our Editorial Policy.
How to apply
- The Apply button opens this job on Wipro's careers site (careers.wipro.com).
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