Support Engineer
HCLTech — Bengaluru, Karnataka
₹4–8 LPA (HireSetu estimate) · 0–1 yrs exp · Freshers eligible · Full-time · onsite
HireSetu listing reference 4c2b73 — confirm requirements below, then apply on the employer site.
Quick answer: Application support on a 24x7 roster. You watch a set of live applications, take user calls and emails, log every issue in a ticketing tool and push it toward a fix inside SLA clocks. Freshers with basic SQL and clear English are the target.
From HCLTech's job posting
Job Summary
"Description
Digital Services - Manning approval - 2026-191
- Monitor VGCS Applications and Solution services.
- Be available and communicate with end users via telephone and email
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
- Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
- Bachelor degree in computer science or related field
- Excellent spoken and written skill in English
- 0-1 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts – 24x7
- Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player"
Key Responsibilities
- Monitor VGCS Applications and Solution services.
- Follow defined escalation path for unresolved issues
- Adhere to predefines SLAs
- Excellent spoken and written skill in English
- 0-1 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts – 24x7
- Excellent communication, phone etiquettes and interpersonal skills
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Text from HCLTech's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
The roster decides whether you can do this
The 24x7 line is the one requirement to read literally. Onsite in Bengaluru, rotating shifts, which means nights, weekends and public holidays land somewhere in your month. If that is a genuine no, nothing else in this posting matters.
The rest of the bar is low on purpose. Zero to one years, a computer science-ish degree, basic SQL, and basic programming in any technology, which is wide enough that almost any project work covers it. English is not a formality here: you will be on the phone with users, and the listing names phone etiquette separately from written skill.
Where the work actually sits
Support Engineer at an IT services company can mean resetting passwords and swapping laptops. This one is narrower: you monitor a defined set of applications, diagnose functional and technical problems inside them, log each one, and keep the user updated until another team resolves it. Nobody expects you to fix the code.
That shapes a day. You will spend a lot of it chasing people, rereading tickets and re-explaining the same issue. The application stack is something you learn on the job, so ask what VGCS covers in this team and where the boundaries sit between support groups, since that decides what lands in your queue.
Things to sharpen before you apply
SQL at this level means pulling a record to check its state: SELECT with WHERE, a join across two tables, a GROUP BY to count something. Practise reading an error message or log line and describing it in plain words.
Get used to writing tickets someone else can act on: what the user did, what they expected, what happened, the exact error text. On shift, that ticket is your handover.
Ask how many tickets one person carries per shift and how the rotation is blocked out. Those two answers tell you more about the job than the rest of the posting.
Drafted with AI from HCLTech's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open HCLTech's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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