Process Associate – Voice (RCM, Healthcare)
HCLTech — Lucknow, Uttar Pradesh
₹4–8 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time
HireSetu listing reference 1bd9d3 — confirm requirements below, then apply on the employer site.
Quick answer: A fresher entry point into US healthcare revenue cycle work out of Lucknow, calling American providers and insurers about unpaid or underpaid claims. US hours are fixed and the work is measured on call and resolution targets.
From HCLTech's job posting
Job Summary
We are looking for a diligent and enthusiastic fresher to join our team as an RCM – Voice/Semi Voice/Non Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail. Willing to work in US Shifts.
Key Responsibilities
Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
Investigate and resolve issues with denied or underpaid claims.
Maintain accurate records of all communications and transactions.
Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
Update account-wise customer interactions daily.
Achieve critical performance targets.
Ensure efficiency in line with performance targets and process guidelines.
Identify problems and document business requirements using industry knowledge and tools.
Follow client process workflows and HCL policy guidelines.
Skill Requirements
Strong verbal and written communication skills
Focus on delivering a positive customer experience
Should possess active listening skills
Good data entry & typing skills
Ability to multitask.
Ability to contribute to the process through improvement ideas.
Analytical and problem-solving skills on the process.
To use sound judgment and take decisions.
Text from HCLTech's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
US hours from a Lucknow desk
American daytime is your night. Expect something like 6:30 pm to 3:30 am, with weekly offs following the client's calendar. That one detail decides your sleep, your commute and your social life more than anything else in the offer, so settle it in your head before you accept.
Cab transport is the norm at HCLTech's Lucknow campus, though night routes and pickup points vary by locality. Get the shift window and the cab zone for your own address in writing, and judge whether both hold up for a year, not a month.
Learn how a claim moves
Revenue cycle is the money trail from a patient visit to the provider getting paid: eligibility check, coding, claim submission, payer adjudication, then payment or denial, then follow-up. Your calls sit in those last two steps. Denials arrive with reason codes; underpayments happen when a contracted rate isn't applied, which is why an EOB or ERA becomes your reference sheet.
Spend an evening on the vocabulary: CPT and ICD-10 codes, timely filing limits, AR ageing buckets, the difference between a denial and a rejection. Nobody expects a fresher to arrive knowing this. The ones who pick it up in the first month stop sounding lost halfway through a call.
After a year on the phones
Denial follow-up is the part of RCM that teaches the most, and it opens the usual doors: AR analyst, denial management, quality analyst, process trainer, team lead. Backend non-voice roles on the same account come up once you know the workflow, and some people go further into medical coding with a CPC certification.
Payer knowledge carries across HCLTech's other healthcare accounts and across the wider RCM industry, so the first year isn't a dead end even if the shift is rough.
Drafted with AI from HCLTech's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open HCLTech's careers site with the Apply button.
- Follow the application steps on the site and upload your resume.
- Keep the confirmation email or application number for follow-up.
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