Graduate Trainee – Online Reputation Management (ORM)
Dentsuaegis — Mumbai, Maharashtra
₹3–7 LPA (HireSetu estimate) · Entry level · Freshers eligible · Part-time · onsite
HireSetu listing reference 2ad0ba · employer requisition R1131865 — confirm requirements below, then apply on the employer site.
Quick answer: A part-time, consultant-contract trainee role handling brand comments and complaints on social platforms for Dentsu Creative in Worli, Mumbai. Written replies are the visible half; categorising feedback and building daily, weekly and monthly reports fills the rest.
From Dentsuaegis's job posting
We are looking for a proactive Graduate Trainee – Online Reputation Management (ORM) to monitor and manage brand conversations across social media and digital platforms. This role is ideal for fresh graduates passionate about digital media, customer engagement, and brand reputation, offering hands-on experience in soc Job Description
Key Responsibilities
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining positive online perceptions.
- Acknowledge compliments and highlights positive feedback on brand social media pages and utilizes social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Eligibility Criteria
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
- Strong written and verbal communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Willingness to learn, attention to detail, and ability to work in a fast-paced environment.
Preferred Skills
- Good interpersonal and coordination skills.
- Ability to multitask and manage deadlines.
What We Offer
- Structured training and mentorship.
- Exposure leading brands and integrated communication campaigns.
- Opportunity to learn from industry professionals.
- Potential for full-time conversion based on performance and business requirements.
Location
India - Maharashtra- Mumbai - Worli - Devchand House - Level 6
Text from Dentsuaegis's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
HireSetu's note
Graduates from media and advertising courses
The eligibility line is firm: a degree or UGC-approved diploma in mass media, marketing communication, advertising or something adjacent. Commerce or engineering degrees with no media coursework are a harder sell, even though nothing in the daily work is technical.
Fresh graduates are what the listing wants, so no internship is needed. You do need to write well, and this job exposes that quickly: a brand reply to a complaint has to be calm, specific and on-brand.
Half the work is a spreadsheet
Newcomers picture ORM as reading comments and replying. The responsibilities here say otherwise: you categorise data, produce daily, weekly and monthly reports, and pull insights out of audience feedback. That means tagging hundreds of comments into consistent buckets and working out why complaints spiked on a Tuesday.
MS Office is listed, and Excel is what it means: filters, pivot tables, basic formulas. If your Excel stops at typing into cells, fix that first.
Show the tools and the writing
Social listening and ORM tools are named in the posting, so any exposure counts: a free trial of a listening tool, a college project tracking mentions of a brand, a society page you monitored for a semester. Say which tool and what you did with the data.
Pair that with a short writing sample in a brand voice and a spreadsheet where you sorted real feedback into categories with counts. Add any community-management work with numbers: accounts handled, comments a week, the response time you worked to.
The part-time contract, in practice
The role is part-time, contract type consultant, onsite at Devchand House in Worli. Ask how many hours a week it runs, whether the roster covers evenings and weekends, and how the defined turnaround time is set. Complaints on brand pages don't keep office hours.
Conversion to full time depends on performance and business requirements, so ask how that has played out for earlier trainees on this team.
Drafted with AI from Dentsuaegis's job posting and checked by Prashanth Jakkula before publishing. See our Editorial Policy.
How to apply
- Open Dentsuaegis's careers site with the Apply button.
- Create a Workday account for Dentsuaegis. Workday logins are separate for every company, so an account made for another employer won't work here.
- Upload your resume and check every auto-filled field; Workday often misreads dates and job titles.
- Answer the screening questions, submit, and look for the confirmation email from Workday.
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