Graduate Trainee – ORM
Dentsu — Mumbai, Maharashtra
₹3–4 LPA (HireSetu estimate) · Entry level · Freshers eligible · Full-time
HireSetu listing reference b8db31 · employer requisition R1133815 — confirm requirements below, then apply on the employer site.
Quick answer: A six-month online reputation traineeship in Mumbai, five days onsite, spent monitoring brand handles and replying to complaints inside a set turnaround, with daily, weekly and monthly reports. The full-time offer at the end depends on how those six months go.
From Dentsu's job posting
The purpose of this role is to deliver regular reporting for Digital Marketing channels and campaigns, as well as audience, attribution and CRO (conversion rate optimisation) analysis.
Job Description
Job Title: Graduate Trainee - Online Reputation Management
Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)
Location: Mumbai
Working Mode: 5 days working, from office (On-site)
Key Responsibilities
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining a positive online perception.
- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Qualifications Required
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing
- Communication, Advertising, or related fields.
- Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
Location
India - Maharashtra- Mumbai - Andheri East - The Square - Level 8
Text from Dentsu's official job posting, formatted by HireSetu. The employer's own page is the final word on details.
Replies with a clock on them
The day runs on the comment stream: complaints, queries, suggestions and compliments across the brand's social handles and other digital platforms. Negative comments get an answer inside a fixed turnaround, so the pace is set by someone else's clock. Compliments get pulled up and shown off on the brand pages.
You work both by hand and through ORM and social listening tools, scanning feeds yourself as well as reading dashboards. Five days a week in the Andheri East office puts the team within reach when a comment needs escalating.
The certification that separates applicants
Eligibility is broad: a graduate degree or UGC-approved diploma in mass media, marketing, communication or advertising. What moves an application is the add-on, a certification in digital media, SEO, SEM or e-commerce. SEO and SEM are the two skills named first in the posting, so lead your CV with them if you have them, then with your writing.
A reply to an angry customer is public writing, and samples of that travel further than a list of tools. The description opens with reporting on digital marketing channels, audience, attribution and CRO, so expect the reporting side to go past comment counts.
Part-time on paper, five days onsite
The traineeship runs six months, and the full-time role afterwards is decided on performance, so treat the six months as a long audition. The contract type reads part-time consultant while the working mode is five days from office. Settle what the hours and the engagement actually look like before you accept, since the two lines pull in different directions.
Ask who reviews the daily and monthly ORM reports. That person is your manager in practice for the whole stint.
Prepared from Dentsu's job posting and checked against it before publishing. See our Editorial Policy.
How to apply
- The Apply button opens this job on Dentsu's careers site (dentsuaegis.wd3.myworkdayjobs.com).
- Its requisition number is R1133815-1; search for it on the careers site if the link ever stops working.
- Workday logins are separate for every company, so you need an account made for Dentsu.
No fees, ever. HireSetu never charges candidates, and no genuine employer asks for money to apply, interview or join. If anyone asks you to pay, stop and report the job.
View Graduate Trainee – ORM on HireSetu · Marketing jobs · Jobs in Mumbai · Career Insights · FAQ · Companies