Technical Architect

Zendesk — Pune, India

Job Description Why This Role? Why Now? Zendesk is the intelligent heart of customer experience, powering billions of conversations for world-class brands . As a Technical Architect , you aren't just a coder; you are a consultant and a visionary. You will join our Professional Services team to bridge the gap between complex business problems and elegant technical solutions . With our "AI-first" vision in full swing, this is your chance to lead high-stakes customer discovery and shape the future of CX architecture . Who we’re looking for? We are seeking a curious problem-solver with a strong consulting background and a customer-centric mindset . You should be someone who loves to lead technical discovery sessions, thrives in ambiguity, and can translate dense technical jargon into simple, actionable messages for executive stakeholders . What you’ll be doing Deep Discovery: Lead customer-facing discovery sessions to uncover business pain points and craft bespoke solution designs . Solution Crafting: Design, prototype (POC), and present technical architectures that integrate Zendesk into diverse customer workflows . Technical Leadership: Act as the ultimate authority on the architecture designed to solve client problems, overseeing technical aspects from inception to delivery . Collaboration: Partner with cross-functional teams including Sales, Support, and Product to validate implementation solutions and influence the product roadmap . Problem Solving: Identify product gaps and suggest validated workarounds or custom App Framework solutions . What you bring to the role? Consultative Approach: Proven experience in a client-facing technical role, managing expectations regarding scope, deadlines, and technical constraints . Technical Breadth: Hands-on experience with RESTful APIs and multi-platform development (Web, Mobile, Backend) . Communication Mastery: The ability to simplify complex concepts for non-technical audiences while holding your own in deep-dives w

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