Senior Software Engineer (Backend -Ruby on Rails)

Zendesk — Pune, India

Job Description Ruby on Rails - Senior Software Engineer Job Summary Our team is responsible for the core User model for Zendesk. The team’s mission is to optimize the in-product, customer and developer experience for representing our customers’ Users at Zendesk. This role will be joining our team based out of Melbourne Australia as our foundational engineers in Pune. If you are passionate about working on applications at scale, with immediate customer impact, our friendly and supportive team is for you. Our ideal candidate is someone who takes the lead on anything they work on and is a self-starter with projects that has the initiative to drive a project from start to finish. What you’ll get to do each day Contribute to the code at the core of Zendesk’s support product - what you write will reach millions of people each day! Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions. Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation. Break complex features into granular pieces of work, to facilitate incremental feedback cycles. Prioritise and estimate work balancing feature delivery with the management of tech debt. Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team. Work closely with our designers and product managers to help define the future of the product. Triage customer issues in partnership with Product Managers. Provide operational support for our services in Production. Actively look for ways to improve the observability, performance, reliability and security of our services. What you bring to the role Strong proficiency in Ruby on Rails. You’ll be working on one of the largest Ruby on Rails codebases in the world! Solid experience with MySQL or similar. A knack for writing efficient queries and optimizing performance in high-traffic environments.

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