Manager, IT Infrastructure & Operations

Wolters Kluwer — IND - Pune, Kalyani Nagar

This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure. The role will manage a team of 4 located in India, Australia, and China. Cloud certifications and strong cloud experience is a must. The APAC IT Infrastructure Manager responsibilities include: Builds and maintains strong relationships, acting as a liaison between internal staff and the BU internal customers • Provides transparent communication on both a strategic and an operational level to BU and GBS personnel • Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities • Refines and approves Standard Operating Procedures (SOP’S) for traditional and cloud operations. • Provides input and builds out the service catalog to better meet business needs • Develops, shares, and leverages best practices across the Global Hosting organization • Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPI’s and implements process revisions to drive continuous improvement. • Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget • Assures It Operations Support services are reliable, efficient, and resilient in response to business needs • Implements common ITIL/ITSM processes as defined by the ITSM Process management team • Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs. • Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives. • Provides for accurate and complete configured item data within the appropriate tooling • Vendor and 3rd Party Supplier Engagement: o Interfaces with

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