IT Security Manager (Global Cyber Command)

Wolters Kluwer — IND-Pune-Smartworks

About the Role: Serves as the central authority for Global Cyber Command, acting as the focal point for continuous security event monitoring, triage, escalation, and coordinated incident response, while maintaining end-to-end accountability for the incident lifecycle from detection through post-incident review and reporting. Provides operational leadership and mentorship to Security Analysts, ensuring standard operating procedures, runbooks, documentation, and metrics are established and maintained to support effective, auditable operations and continuous improvement. Ensures that security events meeting defined thresholds are promptly escalated and managed in accordance with the Wolters Kluwer Incident Response policy and procedures, coordinating cross-functional response efforts across IT Security, IT, and business stakeholders as required. When appropriate, escalates and engages other functions across Wolters Kluwer to ensure appropriate technical expertise and communication is leveraged for incidents and requests. Responsibilities: Provide day‑to‑day operational leadership for security analysts and incident responders, setting priorities, maintaining investigative focus, and ensuring timely, disciplined execution during high‑severity incidents. Mentor and develop team members through hands‑on coaching, knowledge sharing, and guidance on investigation techniques, Blue Team tooling, and incident response best practices to build depth and resilience within the team. Foster a culture of accountability, collaboration, and continuous improvement by reinforcing standards, supporting professional development, and promoting repeatable, mature security operations aligned to business risk. Ensure adherence to defined security operations SLAs and SLOs by tracking incident response timeliness, containment and remediation performance, and validating the effectiveness of corrective actions through metrics, trend analysis, and continuous operational improvement. Serve as the pr

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