Service Management (Major Incident, Change and Request Management) - Engineer Service Management

Unisys — Bangalore, KA, India

What success looks like in this role: Job Title: Service Management (Major Incident, Change and Request Management) - Engineer Service Management Location : Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com . Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Position Overview: Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments. Key Responsibilities: • Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below. Major Incident Management • Provides capture support for MIM processes and engages with colleagues to coordinate service activities including: o Gathering information about the incident, o Assisting with assessing the business impact, o Documenting the root cause of the incident, o Coordinating with resolver teams and o Communicating with stakeholders

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