Analyst HR Ops

Unisys — Bangalore - RGA Tech Park

What success looks like in this role: Key Responsibilities • Oversee HR activities across the entire associate lifecycle from Hire to Retire, Benefit Enrolment, ensuring effective utilization of HR tools and systems. Address and resolve non-standard HR-related issues within established practices and procedures. • Manage a broad range of responsibilities including Human Capital Management (HCM), hiring, separations, payroll, performance management, HR administration, total rewards, talent management, absence management and learning & development. Contribute to ad-hoc initiatives, new scopes and future projects as they arise. • Develop professional HR expertise and apply company policies and procedures to resolve various issues. Deliver, manage and customize solutions within defined HR programs/processes to meet business needs. • Understand overall business objectives and apply HR solutions to enhance operational performance and address human capital issues effectively. • Provide first-level support to employees by responding to routine HR-related inquiries and case requests. Address escalated issues from tier 1 agents and further escalate if necessary. • Implement HR processes and solutions in alignment with established policies. Maintain and update HR documentation, ensuring compliance with SOPs and statutory requirements. • Generate reports for client consulting and issue resolution. Analyze and resolve problems of moderate scope by reviewing a variety of factors and exercising judgment within defined procedures. • Demonstrate proficiency in Microsoft Office, particularly Excel and maintain knowledge of HR, benefits and payroll systems. Familiarity with Workday, PeopleSoft and other HR tools is essential. • Identify opportunities for process improvements, automation and streamlining. Proactively engage in problem resolution and support strategic decision-making. • Build and maintain productive relationships with internal and external stakeholders. Work effectively

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