UnaBot AI Assistant Manager

Unilever — Uniops Bangalore Centre

Job Posting Title : Unabot AI Assistant Manager Location: UniOps Bangalore About Unilever: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. PURPOSE OF THE ROLE As part of the Employee Technology Organisation, the Unabot AI Assistant Manager plays a pivotal role in ensuring the optimal use, governance, and continuous enhancement of Unilever’s AI‑powered digital assistant platform (Una). The role focuses on maximising business value from AI‑driven self‑service , ensuring that knowledge, insights, and conversational experiences are accurate, relevant, trusted, and continuously improved. Working closely with the Unabot AI Product Owner, the role partners with multiple business functions (HR, IT, Supplier Ops) to ensure the full functional capability of the AI chatbot platform is realised, adoption is driven at scale, and enhancements are aligned to evolving employee needs and AI advancements. Vendor management is a good to have exposure. The role also requires staying current with AI, conversatio

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