Order Administration Specialist

Trimble — India - Chennai

Job Responsibilities: ● Intermediate Order Processing: Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimble's order management systems. ● Intermediate Sales Quote Support: Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems. ● Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. ● Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. ● Inventory Awareness. Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays. ● Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. ● Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. ● Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. ● Troubleshooting and Issue Resolution: Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required. ● Support shipping/import/export teams and customer requirements for related documents if required. Qualifications & Experience: ● 2-4 Year Degree pre

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