Staff Engineer

Thermo Fisher Scientific — Bangalore, India

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description Thermo Fisher Scientific is seeking a highly motivated Staff Engineer who is passionate about understanding complex software products and delivering exceptional customer outcomes. This role is ideal for someone who enjoys investigating technical issues, collaborating across engineering teams, and taking ownership of software deployment and support throughout the product lifecycle. You will work closely with Field Service Engineers (FSEs), software developers, DevOps engineers, and product teams to troubleshoot customer-reported issues, identify root causes, and ensure reliable software delivery. This position requires strong Linux expertise, software packaging knowledge, and a desire to continuously learn our internal products and technologies. Key Responsibilities Develop deep technical expertise in Thermo Fisher Scientific software products and their deployment architecture. Partner with Field Service Engineers (FSEs) to investigate, troubleshoot, and resolve customer-reported software installation, configuration, and runtime issues. Reproduce customer issues in internal environments, perform root cause analysis, and work with Development and DevOps teams to drive timely resolutions. Own technical issues from initial investigation through validation and customer delivery. Build, maintain, and troubleshoot Linux-based software packages for Ubuntu and Debian platforms. Create, maintain, and improve Debian packages and installation workflows for internal software products. Develop and maintain installation, upgrade, rollback, and maintenance procedures to ensure reliable software deployments. Diagnose issues involving software dependencies, operating systems, package conflicts, permissions, networking, and system configuration. Create tools and automation using Bash, Python, or similar scripting languages to improve deployment efficiency and troubleshooting. Collaborate w

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