Senior Software Engineer - Java, Officer

State Street — Hyderabad, India

Job Description The Excellence Engineering team is focused on driving customer success through proactive and responsive engineering support. The team handles complex engineering escalations and partners closely with product and support teams to deliver high-impact solutions. Role Overview We are looking for a motivated and technically curious Officer to join our Excellence Engineering team. This role is ideal for someone early in their career who is eager to learn, contribute to solving engineering challenges, and grow into a leadership role. You will support engineering teams in managing escalations, reviewing customizations, and improving observability and automation practices. Key Responsibilities Assist in troubleshooting and resolving engineering escalations for the Charles River IMS platform. Support review and documentation of small-scale design and customization requests. Participate in customer interactions under guidance from senior engineers. Help investigate issues across Java and C# codebases. Monitor application and database performance using observability tools (e.g., Dynatrace , SolarWinds ). Contribute to automation initiatives using AI tools and scripting. Collaborate with product, support, and cloud teams to ensure smooth issue resolution. Maintain high standards of customer satisfaction through timely and effective support. Required Skills & Experience Minimum 9+ years strong experience in Java Development. Strong understanding of software engineering principles and troubleshooting techniques. Strong work experience on Java or C# development environments. Strong experience with observability tools (e.g., Dynatrace / Splunk / ELK Stack / Datadog ). Awareness of cloud platforms , preferably Azure . Strong communication and teamwork skills. Ability to manage tasks in a fast-paced environment. Hybrid Model (Mandatory) Shift timings _ APAC: This position primarily supports APAC business hours (06:00 AM – 03:00 PM IST). As per organizational requir

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