Process Knowledge & Agentic AI Enablement, Vice President

State Street — Bangalore, India

Role Summary The AOP Knowledge Lead is responsible for building and managing the enterprise-wide process knowledge capability that underpins AI-driven automation and agent-based systems within the Agentic AI Program. This role focuses on transforming Agent Operating Procedures (AOPs) into structured, reusable, and machine-executable knowledge assets within a Knowledge Graph, enabling scalable and consistent deployment of automation and AI agent use cases across Global Delivery. The role acts as the owner and steward of AOP knowledge, ensuring processes are standardized, enriched with subject matter expertise, and governed to support operational efficiency, control, auditability, and long-term scalability. It is explicitly designed around the four-step knowledge-led AOP creation methodology (LLM-generated best-practice draft → SME enrichment → consolidation & iteration → governance & sign-off) that forms the strategic foundation of the Agentic AI Program. Key Responsibilities 1. AOP Standardization and Knowledge Engineering Develop and implement the standard methodology for AOP design and documentation Convert AOPs into structured, machine-readable process representations consumable by AI agents Define and maintain AOP templates, taxonomies, and metadata standards, capturing actions, decision criteria, data checks, and resolution options Drive process simplification and standardization, removing duplication and inefficiencies, and ensuring AOPs reflect target-state operating models rather than as-is processes 2. Knowledge Graph Enablement Translate AOPs into knowledge graph-compatible structures for reuse across workflows and AI use cases Ensure process knowledge is modular, reusable, scalable, and interoperable across multiple agentic use cases Partner with Knowledge Graph specialists, engineering and AI teams to ensure integration of AOP knowledge into automation and agent-based systems, supporting end-to-end AI-driven workflows Define standards for how process kno

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