Process Knowledge & Agentic AI Enablement, Assistant Vice President

State Street — Bangalore, India

Role Summary The role is responsible for supporting the development and maintenance of standardised, structured process knowledge that enables AI-driven automation and agent-based workflows across Global Delivery, within the Agentic AI Program. The role focuses on converting Agent Operating Procedures (AOPs) into consistent, reusable knowledge assets that can be integrated into Knowledge Graphs and automation platforms. The individual will work as part of a broader team, collaborating with business, product, and technology stakeholders to ensure AOP knowledge is accurate, scalable, and fit for use in automation and AI-driven processes. The role operates within the four-step knowledge-led AOP creation methodology (LLM-generated best-practice draft → SME enrichment → consolidation & iteration → governance & sign-off) that underpins the Agentic AI Program. Key Responsibilities 1. AOP Standardisation and Knowledge Structuring Support the application of standard methodologies for AOP design and documentation Convert AOPs into structured formats aligned to defined templates and standards, capturing actions, decision criteria, data checks, and resolution options Maintain AOP repositories, ensuring consistency, accuracy, and completeness Identify opportunities for process simplification and alignment to standards 2. Knowledge Graph and Automation Enablement Assist in translating AOPs into formats suitable for reuse within knowledge graph and automation solutions Work with engineering and AI teams to ensure AOP knowledge is aligned to system requirements Support integration of AOP knowledge into automation and agent-based workflows Support execution of LLM-generated AOP drafts in collaboration with LLM & Prompt Specialists 3. SME Collaboration and Knowledge Capture Partner with subject matter experts (SMEs) to capture and document process knowledge Support the consolidation of knowledge across functions into structured, reusable formats Ensure alignment of AOP content with e

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