Client Implementation & Service, Team Lead

State Street — Bangalore, India

Who we are looking for: Client services representatives responsible for resolving Custody queries, Reconciliations, having a good knowledge on Custody business and Accounting. He/She should investigate enquiries raised from Asset managers for funds managed at State Street. Should have knowledge of Trade settlements, Reconciliations and Income. Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines. What you will be responsible for: Responsible for ensuring and reviewing all the Custody requirements such as Daily/weekly recon on Cash, Stock and Income. On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution. Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activities to ensure accuracy and timeliness Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions. Notifying the team about any issues and inquiries observed in day to day working Research and resolve discrepancies, exceptions and issues and escalate unresolved issues to management as required Provide timely accurate management reporting and issue log maintenance, under moderate supervision Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department Identify and execute transformation and automation initiatives with a focus on process simplification and improvement Ensure SOPs / process flows / tra

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