Application Support - Primary System Analyst - Assistant Manger

State Street — Hyderabad, India

Who we are looking for: Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy. Why this role is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. What you will be responsible for Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including: User administration/privileges Configuration and testing of software changes and operational processes o Interface/integration configuration, testing, and support Assistance resolving escalated problems Migration of changes and problem resolutions to production environments o System availability o Performance troubleshooting Charles River IMS and database software patches o Charles River IMS version upgrades Business Continuity/Disaster Recovery assistance Working with CRD colleagues to smoothly transition new clients to production operation. Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. Participation in the development and on-going refinement, enhancement and continuous process improvement for the services. Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services. What we value : Education & Preferred Qualifications A BS degree in a technical discipline such as Computer Science, Engineering,

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