Social Media Analyst

Sprinkler — India - Karnataka - Bangalore

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description As a Social Media Analyst, you will : Understand and relate to brands and their social presence. Monitor and moderate social channels of clients – Identify/escalate consumer service concerns, brand response worthy content, sensitive/inappropriate content. Post social media content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Pinterest , Forums, Blogs etc Formulate responses for user engagement that adhering to the social tone and language of the brand Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand Conduct extensive research to build the client’s social audience profile database and identify audience that matter to the brand. Discretion to identify threats and opportunities in user generated content Work on Creating and Implementing Advocacy Programs for Brands Work in Tracking and Engaging with Influencers/advocates for brands Monitor the activities of main competitors in social media Analyse trends and generate reports of client’s social activities and engagement Analysing social media insights to guide future social media campaigns. Bu

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