Senior Manager - Software Engineering

Sprinkler — India - Haryana - Gurgaon

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description About the Role: We’re looking for a Senior Engineering Manager to lead and scale a team of high-caliber backend and platform engineers building distributed systems that power our missioncritical CCaaS product. As a technical leader and people manager, you’ll be responsible for both technical excellence and organizational health — driving architecture, execution, and team growth in a fast-paced, product-led SaaS environment. This is a high-impact role for someone who thrives on solving complex engineering problems at scale, enabling a team to operate at their peak, and building platforms that directly drive business outcomes. What You’ll Do Technical Leadership: Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using Java-based microservices Partner with Architects and Tech Leads to establish technical vision, system design, and long-term architecture Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs Own end-to-end system reliability, scalability, cost, and maintainability People Management: Manage, coach, and grow a team of backend engin

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