Senior Lead Software Engineer

Sprinkler — India - Haryana - Gurgaon

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Lead Design and Architecture: Architect, design, and develop highly scalable and robust software solutions, leveraging your deep technical expertise in backend systems. • Ownership of Full Project Lifecycle: Drive projects from conception through implementation, testing, deployment, and maintenance. • Mentor and Develop Talent: Guide and mentor junior engineers, promoting best practices in architecture, design, coding standards, and agile methodologies. • Collaboration Across Teams: Work collaboratively with geographically distributed teams in a highly collaborative and ever-evolving environment. Engage with product managers, engineers, and business leaders to deliver impactful products. • Adhere to Engineering Standards: Ensure adherence to standard software engineering practices and advocate for coding excellence and continuous improvements. • Drive Innovation: Push boundaries with creative solutions and adopt emerging technologies that can solve complex problems or enhance platform performance. • Communicate Technical Decisions: Clearly articulate architectural challenges, solutions, and opportunities to technical and non-technical stake

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