Senior Salesforce Developer

ServiceTitan — India Bengaluru, Karnataka

Ready to be a Titan? We are seeking a Senior Salesforce Developer to join us here at ServiceTitan. You will play a key role in shaping the customer journey and leverage your expertise in Salesforce and integrated platforms to design, develop, and optimize solutions that drive customer success. In this role, you will work on innovative projects, enhance existing processes, and utilize AI-powered solutions to improve customer interactions. You will work closely with business and technology leaders to define the Salesforce roadmap and drive innovation across a multi-cloud, integrated environment. What you'll do: Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management. Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms. Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights. Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance. Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance (e.g., predictive routing, agent skill-based routing, forecasting). Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs. Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment. Provide ongoing support and maintenance for th

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