Director -Software Engineering, Infrastructure

ServiceTitan — India Bengaluru, Karnataka

Ready to be a Titan? ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. We are seeking a Director of Infrastructure Software Engineering with a focus on SQL Reliability & Observability to lead a high-impact engineering organization at the intersection of Infrastructure, SRE, and Product Engineering. This role is critical to improving uptime, customer experience, and cost efficiency across our platform. You will execute the strategy to transform our systems from reactive operations to proactive, data-driven reliability engineering - while building and leading a world-class team in Bangalore. What You'll Do Lead Reliability & Observability Strategy ● Help drive the vision for SQL reliability, data platform stability, and observability across the platform ● Define SLOs/SLIs, error budgets, and reliability frameworks that tie directly to business outcomes ● Build a roadmap for end-to-end observability spanning metrics, logs, and traces Lead Database Reliability & Performance ● Oversee performance, scaling, and availability across Azure SQL, PostgreSQL, MySQL, Cosmos DB, MongoDB, Redis, and Kafka ● Drive meaningful improvements in query performance, optimization, capacity planning, HA/DR, and replication strategies Build the Observability Platform ● Lead development of a unified observability platform leveraging OpenTelemetry ● Enable end-to-end correlation from Mobile → API → Backend → Database ● Reduce alert noise, improve signal quality, and deliver actionable dashboards and real-time insights Drive Proactive Monitoring & Automation ● Implement synthetic monitoring across web and mobile surfaces ● Introduce AI-driven anomaly detection and lead development of SRE Agent / AI-assisted debugging systems Build and Lead a High-Performing Team ● Hire and develop a team of SQL/DB Reliability Engineers, Observability Engineers, and SRE/Automation/AI Engineers ● Establish an engineering culture grounded in ownershi

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