Technical Operations Manager

Sensormatic Electronics — Mumbai-Maharashtra-India

Technical Operations Manager Johnson Controls creates smart, healthy, and sustainable buildings through HVAC, fire protection, life safety, and building automation solutions. Based in Mumbai, this role is designed for a leader who can turn technical priorities into reliable execution, strong customer outcomes, and disciplined day-to-day operations. Role Overview As a Technical Operations Manager, you will oversee technical service delivery, operational coordination, and continuous improvement across assigned accounts, projects, or service teams. You will help ensure work is delivered safely, efficiently, and to a high standard while partnering with customers, field teams, and internal stakeholders to resolve issues, improve performance, and strengthen long-term relationships. Key Responsibilities Lead technical operations for assigned workstreams, ensuring service delivery is consistent, safe, and aligned with customer expectations. Coordinate daily priorities across field teams, technical specialists, and support functions to keep work moving smoothly. Monitor service quality, response times, backlog, and operational performance, and take action where improvements are needed. Support troubleshooting, escalations, root-cause analysis, and corrective action planning for recurring technical issues. Review operational plans, manpower allocation, and work readiness to help teams execute efficiently. Collaborate with customers and internal partners to clarify scope, expectations, progress, and resolution paths. Ensure accurate documentation of work completion, service findings, operational issues, and follow-up actions. Support training, coaching, and on-the-job guidance to build team capability and consistency. Contribute to budgeting, forecasting, reporting, and performance review activities as required by the role. Drive process improvements that strengthen reliability, service quality, and customer satisfaction. How You Will Do It Own outcomes with accountability, sa

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