Manager Business Operations

Rockwell Automation — India New Delhi (Noida)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Manager Business Operations Noida The "Manager Business Operations " is part of GEBS . We work closely with our valued stakeholders, including customers, distributor partners, and country teams. We drive process optimization and enhancement to improve efficiency. We own and manage stakeholder and customer experience in every interaction. We operate in a fast-paced, structured RA environment. We reduce transactional efforts by implementing effective and efficient processes. These processes help to expedite issue resolution. Your Responsibilities: Lead a team of Global Customer Care employees to ensure completion of work Reduce customer efforts and enhance productivity via process improvements Increase the process by using multiple CI & Lean Methodologies Allow the ecosystem for potential automation Collaboration within department, maintaining a information sharing process Collaboration with other departments to resolve complicated issues Provide timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (PADR) of the team reporting to this position. Take the initiative to work with team to achieve business Provide direction, assistance & collaborate with Team Handle escalated customer issues and ensure timely resoluti

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