Tech Customer Spt Analyst III

RELX Group — Mumbai

Technical Account Manager Are you a champion for continuous improvement? Are you a problem solver? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: - As a Support Engineer, you will work hands on with complex enterprise systems deployed across cloud, on prem and hybrid environments. You will investigate real production issues experienced by tier 1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams. About the Role:- This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end to end and continuously expanding their technical skillset. Responsibilities:- • Perform technical investigations into complex, real world issues affecting production systems • Analyze application logs, configuration files, data feeds, and database records to identify possible root causes • Reproduce issues by building and configuring realistic test environments • Debug behavior across distributed systems, APIs, messaging middleware and databases • Work directly with Product teams to file high quality defect reports and influence product improvements • Participate in critical incident (Severity 1) troubleshooting with customers and internal teams • Continuously build expertise as new features, architectures and technologies are released Requirements:- We are specifically seeki

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