Journal Manager - 0626-CH-117

RELX Group — Chennai

Journal Manager Do you like managing teams to deliver success for customers? Would you like to manage a diverse portfolio of journals? About our Team Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient. About the Role As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you'll spot problems before they happen, putting solutions in place to improve the journal publication process. Responsibilities Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers Completing tasks and re-plan issues in Elsevier’s workflow management system, ensuring accurate and timely status reporting Preparing standard or custom reports as needed to society editorial offices and journal publishers Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules Requirements Be fluent in English (oral and written) and have excellent all-round communication skills Have solid organization, planning and change management skills Show an aptitude for proofreading and excellent attention to detail Be proficient in Microsoft Excel, PowerPoint, and Word. Have a Bachelor’s degree i

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