Group Leader - Technical Support (Windchill)

PTC Inc. — Pune, India

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Position Group Leader Department Technical Support Location Pune, India Day Operations PTC Overview PTC (Nasdaq: PTC) provides leading product lifecycle management (PLM), content management and dynamic publishing solutions to more than 40,000 companies worldwide. PTC customers include the world's most innovative companies in manufacturing, publishing, services, government and life sciences industries. Generic Responsibilities A Group Leader is an entry level management and technical position in the Software Operations & Support Department whose job is to ensure a high level of PTC Customer Satisfaction by ensuring their group provides superior customer service. A Group Leader requires at least 4 years of directly related work experience and a Bachelors Degree or higher in engineering, computers, software, IT or management related discipline. This role is for the India Day team which supports global and local PTC customers, partners and internal stakeholders in the Windchill PLM domain Ability to envision and appreciate customers’ interests and specific concerns. Has the functional and technical knowledge on Windchill PLM to perform the job with a high level of accomplishment. Listening, collecting points of view, preparing reports using Salesforce.com and presenting information. Handling customer escalations and proactively keep management informed about critical issues. Keeps direct reports up to date with informatio

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