Group Leader (Technical Support)

PTC Inc. — Pune, India

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. A Group Leader is an entry level management and technical position whose job is to ensure a high level of PTC customer satisfaction by ensuring their group provides superior customer service. A Group Leader requires at least 1- 3 years of directly related work experience and a Bachelor's degree in any discipline. Ability to envision and appreciate customers’ interests and specific concerns. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Listening, collecting points of view, preparing reports using CRM tools like Salesforce.com, and presenting information. Handling customer escalations and proactively keeping management informed about critical issues. Keeps direct reports up to date with information and upcoming events. Visible and accessible to employees on a regular basis, and has excellent delegation skills. Self-Motivated, willing to lead by example with a positive attitude and demeanor. Demonstrates the ability to comprehend complex problem descriptions and effectively communicate possible resolution options in a verbal and written medium, which may help address customers' ongoing problems. Requisites Candidates who are able to lead and create a difference Minimum 1-3 years’ experience with a Bachelor's Degree in any discipline Experience working in a Technical Support Department. Mentors and coaches more junior staff between 51% - 60% of the time. Span of Co

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