Senior Functional consultant - Servicenow

Philips — Bangalore

Senior Functional consultant - Servicenow Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers You are a part of the Intelligent Systems & AI organization. Closely collaborating with business, markets and transformation teams part of Accelerate! Program, driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips. In this role, you have the opportunity to make your contribution to the solutions transformation in Philips. As a Servicenow Functional Consultant, you have a broad audience in the business and markets organization with a specific focus on Software Delivery & Service enablement. You will contribute to standardization and scalability of software supply chain, SW Service & operations, delivery, entitlement mgmt., install base management processes and functionality You are responsible for • Lead POCs, requirement refining with Product Managers, Process experts and Architects. • Collaborate with business stakeholders to understand, analyze, and document functional requirements. • Translate business requirements into ServiceNow functional specifications and user stories. • Provide consulting and advisory services on ServiceNow best practices and platform capabilities. • Support workshops, discovery sessions, and process assessments. • Work closely with technical architects, Process Experts and Product Man

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