Lead ML Operations Engineer

Philips Hue — Bangalore

Job Summary Leads product ownership of enterprise AI and Generative AI solutions built on ChatGPT and LLM platforms, driving adoption, governance, and business value across the AI Champions ecosystem. Acts as the primary technical and functional owner for ChatGPT-based solutions, managing the lifecycle of AI use cases and ensuring alignment with enterprise policies and standards. Works closely with AI Champions, business stakeholders, and engineering teams to enable, support, and scale GenAI solutions. In addition to ChatGPT ownership, contributes to broader AI initiatives involving AWS and Snowflake-based architectures, ensuring integration with enterprise data platforms and scalable solution design. Key Areas of Responsibility • ChatGPT Product Ownership Own roadmap, prioritization, and lifecycle of ChatGPT-based solutions and GenAI use cases across business functions. • AI Champions Enablement & Support Act as the central contact for AI Champions, guiding use case development, onboarding, troubleshooting, and adoption. • Use Case Identification & Scaling Partner with business teams to identify high-impact AI use cases and drive scaling across functions. • LLM & GenAI Solution Guidance Provide expertise in LLM-based solutions including prompt engineering, RAG, conversational AI, and agent-based workflows. • Agent / Workflow Lifecycle Management Oversee design, testing, deployment, and monitoring of ChatGPT-powered agents, assistants, and workflows. • Multi-Agent Ecosystem Enablement Guide design and implementation of multi-agent architectures (planning, retrieval, summarization, orchestration) for complex workflows. • Governance, Compliance & Risk Ensure adherence to enterprise AI governance (PIA/BIA, security, privacy, DLP policies) and responsible AI practices. • Issue Management & Operational Support Manage and resolve platform, access, usage, and solution-related issues to ensure smooth operations for AI Champions. • AI Catalogue & Reporting Track AI use cases

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