Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

Nokia — Noida, Uttar Pradesh, India

• Knowledge of P&C Insurance (Claims) • This role is primarily responsible for processing transactions as per the SLAs outlined by the client • Ensure that all the transactions are processed as per defined and documented desktop procedures • Ensure that the assigned targets in accordance with SLA are met • Ensure that the quality of the transactions is compliant with predefined parameters • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures • Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters) • Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements Minimum Graduation (Any Stream) • Knowledge of P&C Insurance (Claims) • This role is primarily responsible for processing transactions as per the SLAs outlined by the client • Ensure that all the transactions are processed as per defined and documented desktop procedures • Ensure that the assigned targets in accordance with SLA are met • Ensure that the quality of the transactions is compliant with predefined parameters • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures • Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters) • Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

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