Senior Software Engineer (AI)

Nice — India - Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What's the Role All About? The Senior Software Engineer is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables. How Will You Make an Impact? Technical Implementation and Configuration: Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements. Build and maintain integrations using APIs, modern web technologies, and authentication standards. Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices. Develop proofs of concept (PoCs) and production-ready solution components. Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments. Technical Problem Solving & Quality: Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows. Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs. Ensure implementations meet quality, performance, security, and usability standards. Produce documentation including specifications, test cases, and deployment materials. Collaboration with Implementation Teams: Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design. Participate in customer workshops to clarify technical details, validate feasibility, and

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