Sr. Specialist II, Gainsight Administrator

NextGen Healthcare — Work From Anywhere-India

Job Description: The Sr. Specialist II, Systems Administrator is responsible for the strategic and operational management of system platforms, ensuring it effectively supports functional, and cross-functional stakeholders. Platform Administration & Optimization Serve as the primary administrator for system platforms, overseeing configuration, rule creation, CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards. Manage and optimize data integrations between system platforms, product usage data sources, and other operational platforms. Ensure overall platform scalability, data quality, and system performance, proactively identifying opportunities for enhancement. Maintain and enforce governance standards, documentation, and change-management processes. Team Leadership Lead a team of three system administrators/analysts, setting priorities, distributing workload, and ensuring quality and timely delivery of all projects. Provide coaching, mentorship, performance feedback, and ongoing skill development for team members. Oversee sprint planning, backlog grooming, and project execution to align with organizational timelines and objectives. Promote a culture of operational excellence, accountability, and continuous improvement. Stakeholder Collaboration Partner closely with functional teams, and Executive Leadership to understand business requirements and translate them into scalable system solutions. Act as a subject matter expert for platform capabilities, best practices, and strategic opportunities. Communicate roadmap updates, system changes, and key performance insights to stakeholders. Reporting, Analytics & Insights Develop and maintain dashboards, reports, and health scores to provide actionable insights into customer engagement, risk, lifecycle progression, and retention. Ensure KPIs and customer data models are consistently defined and aligned across teams. Provide analysis and insights that support forecasting, account reviews, an

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